Process and handover
Know the process before site work starts.
Move from room details and measurement to a written specification, quote scope, scheduling, installation and a checked handover.
Image contextThis factory showroom image supports product and planning context. Actual site condition, measurement and work scope are confirmed separately.
Decision checkpoints
Confirm each step before the next one starts.
Clear checkpoints reduce surprises caused by missing site details, wrong accessories, rushed scheduling or an incomplete handover.
01
Before quotation
Use room photos, a floor plan or measurement to clarify area, existing surface, trims and access.
02
Before installation
Align the product, accessories, preparation, access and written work scope before the team arrives.
03
SPC installation rule
Enoch SPC must be planned and installed as straight plank or standard staggered flooring only. Herringbone, fishbone, chevron and other angled click-lock layouts must not be planned, quoted or installed for Enoch SPC. Herringbone, fishbone and chevron layouts need boards designed for angled cuts, compatible click profiles and a layout plan that protects the joint. Using a normal click-lock SPC board that way can create avoidable joint stress, gaps or lock damage.
04
Before handover
Review the finished work against the confirmed scope and keep the product and support records together.
Process
From first enquiry to handover.
The sequence keeps site context, product details and written scope together before work moves forward.
- 01
Initial enquiry
Share property type, room or surface use, rough area, photos and timeline so the first review starts from real site context.
- 02
Site detail review
Floor, wall and outdoor surfaces need different checks. Existing condition, access, moisture exposure and site condition can change the preparation and product choice.
- 03
Measurement where needed
A site check helps confirm actual area, room layout, access, floor condition, trims and preparation before the work is treated as final.
- 04
Product specification
Confirm product family, SKU, size, finish direction, accessories and document needs before scheduling or final quotation.
- 05
Written quote scope
The quote should state material, accessories, preparation assumptions, installation work and timing rather than only a total number.
- 06
Scheduling and installation
Scheduling depends on site condition, material availability, property access, lift booking and project coordination where required.
- 07
Final handover
The finished work should be checked for product match, surface condition, edge finishing, cleanup, aftercare direction and support contact.
Handover
Check the finished work before closing the job.
Review the visible result, finishing details, care guidance and support record against the confirmed scope.
Product match
Confirm the installed product matches the confirmed product selection.
Surface condition
Check visible surface finish, obvious damage and installed appearance.
Layout direction
For Enoch SPC, confirm straight plank or standard staggered direction. Herringbone, fishbone, chevron and other angled SPC patterns must not be used.
Edge finishing
Review exposed edges, corners, transitions and door areas.
Skirting and trims
Confirm skirting, trims and accessories follow the confirmed work.
Walking feel
Walk through key areas to check feel, noise and obvious movement.
Cleanup
Confirm practical site cleanup after installation work.
Aftercare and support
Receive basic care guidance and know who to contact if a handover question appears later.
FAQ
Process questions before you start.
Short answers about measurement, installation timing, SPC layout boundaries and final handover.
Do I need site measurement before getting a quotation?
A rough estimate can start from your floor plan or photos, but site measurement is recommended before final quotation because actual area, surface condition, trims and access can change the work needed.
Why can the final price change after measurement?
The final price can change when the measured area, existing surface condition, removal work, levelling, skirting, trimming or access requirements are different from the first estimate.
Can Enoch Surfaces support HDB or BTO units?
Yes. Enoch Surfaces can support HDB flats, BTO units, resale flats, condos and selected commercial projects, subject to product fit, site condition and project requirements.
How long does flooring installation take?
The timeline depends on area size, site condition, material availability, floor condition, access rules and project coordination. The practical schedule is confirmed after reviewing the work details.
What should I prepare before measurement?
Prepare your floor plan if available, room photos, property type, preferred product family or SKU, rough timeline and whether the existing surface needs to stay or be removed.
Can Enoch SPC be installed in herringbone, fishbone or chevron patterns?
No. Enoch SPC must be planned and installed as straight plank or standard staggered flooring only. Herringbone, fishbone, chevron and other angled click-lock layouts must not be used for Enoch SPC because they need a different board, cut plan and locking layout.
What happens after installation?
The handover should include checking product match, surface condition, edge finishing, trims, walking feel, cleanup, aftercare guidance and support contact.